This summer, I had the wonderful experience of attending The Eras Tour at Wembley Stadium in London! Taylor’s show is such a magical experience, and the accessibility at Wembley Stadium really impressed me!
A quick note: I have been to London a few times, but I am by no means an expert. I’ve done my best to share as many resources as I can that can fill in my knowledge gaps, and want to share my personal experience as I know that what is written on an information page is not always accurate. My hope is that the good parts of my experience are always true, and the bad parts of my experience are not always the case!
Important Resources
- Wembley Disabled Services Hotline 0800 093 0824
- Wembley Disabled Services Website
- https://www.wembleystadium.com/plan-your-visit/disabled-services-and-accessibility/disabled-services
- Lists a lot of information in a detailed and organized manner!
- https://www.wembleystadium.com/plan-your-visit/disabled-services-and-accessibility/disabled-services
More resources will be linked in relevant areas below.
Ticket Sales
In the UK & Ireland, you can get a FREE companion pass at concerts and sporting events! To get accessible tickets at Wembley Stadium, you must call the Disabled Services Hotline rather than going through Ticketmaster. Getting a free companion pass is incredible, and I really wish the US would adopt this policy- my friend and I both paid half of the cost of my ticket!
When I called the Disabled Services Hotline, I was unable to get connected with anyone. I eventually found out from fellow Swiftie and wheelchair user Sophie Butler that she was able to get through by calling Club Wembley. I was also able to get through to Disabled Services Hotline via Club Wembley.
Club Wembley: 0800 783 1440
Once I got through to talk to someone at Disabled Services, I was able to purchase my accessible ticket which came with a companion pass. I wasn’t able to pick where my seats were, but I lucked out with some really good seats! I got a confirmation email and then my official tickets were sent to me via email a few days before the show.
This was the most stressful part of the entire experience, and I was on hold for a long time- between calling the first time to Disabled Services until I bought my tickets, it was several hours. I hope that it is typically a smoother process than this, and that this experience is an anomaly given the enormous demand for The Eras Tour.
Getting To Wembley Stadium
Wembley Stadium’s Travel Information For Disabled Guests: https://www.wembleystadium.com/plan-your-visit/disabled-services-and-accessibility/disabled-access
I highly recommend looking through Wembley Stadium’s Travel Information, as it provides specific information that is relevant no matter how you’re planning on getting to Wembley Stadium.
I got to Wembley Stadium by taking the Jubilee line from Waterloo station to Wembley Park station. Once I got to Wembley Park, my friend and I walked about 10 minutes (0.5 mi/0.8km) to Wembley Stadium.
We had a lot of difficulty finding our way around Waterloo station. The employees we came across at Waterloo were not helpful getting us where we needed to go. However, I have found an excellent resource that I wish I had on that day!
This guide linked below has step-by-step instructions as well as photographs that guide you through Waterloo station to the Jubilee line platforms. I highly recommend it if you are navigating Waterloo!
Waterloo to Jubilee Platform Guide: https://www.accessable.co.uk/waterloo-underground-station/access-guides/waterloo-underground-station-boarding-the-jubilee-line#a799d7c3-768d-5141-ba2b-7aee85e67a4d
At Waterloo, there was level entry from the platform onto the tube. There are also designated wheelchair areas which make it easier to board. However, at every stop between Waterloo and Wembley Park on the Jubilee line, there were not any other stations that had a level entry between the platform and the tube floor. Some stops did not have elevators either, but Waterloo does and they were working well!
More general information about the Jubilee line here: https://tfl.gov.uk/tube/route/jubilee/
At Wembley Park, there was also level entry from the platform onto the tube! I was nervous that this wouldn’t be the case, since I didn’t see any other stations with level entry since I got on the tube that day, but it all worked out! The elevators I used at this station were functional as well!
Once we got off the tube at Wembley Park, we walked to the stadium. It was easy to know where to go because we were following other Swifties who were all decked out for the show, which was so fun to see! Once we got closer to the stadium, there were a number of helpful employees who guided us to the appropriate elevators and entrances based on where our seats were.
I recommend traveling with someone when possible to help if an inaccessible scenario arises. For example, my friend Kathleen who I was going to show with would’ve been able to help me navigate a gap or uneven entry between the platform and the tube. I personally always feel safer and less stressed if I have a friend helping me navigate unfamiliar areas.
Our Seats
We sat in section 125 in the accessible row and had a great view! Personally, I think it was the best seats I could’ve had because I had a great view of Taylor, the crowd, the entire stage, the large screens, and had plenty of space around me. While it would be amazing to one day be in closer proximity to Taylor, the floor seats at this show were General Admission, which I think would be a bad experience for me. I don’t remember seeing any accessible viewing platforms on the floor of Wembley Stadium, but it’s possible there were some that I missed.
There are 310 wheelchair spaces at Wembley Stadium, each with one companion seat.
Navigating The Venue
Overall the venue was easy for me to navigate, even with crowds! I never felt overwhelmed or unsafe in the crowds, which made me feel relieved. At my other Eras Tour show in Nashville, I did feel overwhelmed and unsafe in the crowds at times, even though Swifties are so kind!
There are 147 accessible toilets throughout the stadium!
Leaving The Venue
My friend and I took the Jubilee line from Wembley Park back to Waterloo. It was easier navigating the Wembley Park station compared to Waterloo, because it was smaller and we could follow the crowds. There were also staff members guiding us to the appropriate areas. While it was quite crowded, my friend and I were still able to get everywhere we needed to go.
To get back to Wembley Park station from Wembley Stadium, I did have to go up a moderate hill. I was able to do it by myself, but I know my friend would’ve helped me if I had needed it.
Overall Thoughts
I am really impressed by Wembley Stadium’s accessibility. I had no issues on the day of the event at the venue itself, only at Waterloo. While the ticket buying process was not great, it did work out eventually. I do hope that the inability to call the Disabled Services hotline directly was an anomaly. I had such an incredible experience seeing The Eras Tour Live
Thank you for reading this post! I hope this information is helpful! If you have any questions or comments, please leave them on my Instagram post about this topic, DM me on Instagram, or leave your thoughts in the comments below. I respond frequently on Instagram, so that is the best way to reach me.
Swifties- my DMs and Instagram comments are ALWAYS open to chat all things Taylor! <3
I’ll never ever get over the pure talent and spectacle that is The Eras Tour. It was so special to see her live, especially in a venue as iconic as Wembley Stadium! Taylor inspires me in so many ways, and I will always remember this night for the rest of my life. As Taylor says, long live all the magic we made! I had the time of my life!!
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